Hockeytron™ checks all orders before shipment for quality assurance. If however you wish to return a product because it has a fault or you wish to exchange for another size then please read the following points and instructions:
- We can not offer cash refunds but will exchange products in circumstances where a return has been authorised by us.
- You must report any faults with the product, or incorrect size, within 14 days of the Invoice date by using the Enquiry form on the ‘Contact’ page of the Hockeytron™ web site.
- Returns will not be accepted on used products, nor sharpened or heat moulded skates.
- Freight costs incurred for the return and re-sending of products are the customers cost.
- Products should be returned in the original packaging if possible otherwise other packaging which will protect the products.
- If a refund is approved it may take up to 14 days from the date of receipt of the returned items to process the refund payment.